Service Policies
No-Show Policy
Failure to attend a scheduled appointment without prior notice will result in a no-show fee of $75.
Cancellation Policy
Your appointments are a top priority for us and reserved especially for you. We understand that occasionally appointments need to be rescheduled, therefore we ask that you provide us with a minimum 24 hours notice should you need to cancel or change your appointment. A charge of $50 will be applied for cancellations with less than 24 hours notice.
Clients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee or loss of deposit. We do require credit card information on file for this reason as the card on file will be charged in the event of a no-show or last-minute cancellation. Please note, that deposits paid are non-refundable. If you wish to not go through with your appointment, you can use the deposit paid towards another service.
A charge of $50 will be applied for cancellations with less than 24 hours notice.
Respectful Conduct
We foster an inclusive, respectful environment. Vie Studio has a zero-tolerance policy for harassment, verbal or physical abuse of any kind including threats, foul language, disrespectful comments, accusations, degrading messages, or other forms of unacceptable behavior. It is an expectation that all clients act in a mature, appropriate manner while demonstrating respect for staff and practitioners.
Vie Studio reserves the right to cancel prepaid packages, services, appointments, etc. at any time, with or without refund and with or without notice, if clients refuse to abide by this policy.
Age Requirement
Participants must be at least 18 years old to participate in wellness/medical aesthetic services.
Late Arrival Policy
We understand that sometimes circumstances out of our control can result in a late arrival to your appointment. As a courtesy to our valued clients, our staff will wait 10 minutes past the appointment time to serve you. All late arrivals must be communicated with Vie Studio.
Should you arrive late for an appointment, we’ll do our best to accommodate you, however this could result in your service being shortened to accommodate our other scheduled clients. Once the 10-minute grace period has passed, clients will be charged a no-show fee.
Respectful Conduct
We foster an inclusive, respectful environment. Vie Studio has a zero-tolerance policy for harassment, verbal or physical abuse of any kind including threats, foul language, disrespectful comments, accusations, degrading messages, or other forms of unacceptable behavior. It is an expectation that all clients act in a mature, appropriate manner while demonstrating respect for staff and practitioners.
Vie Studio reserves the right to cancel prepaid packages, services, appointments, etc. at any time, with or without refund and with or without notice, if clients refuse to abide by this policy.
Age Requirement
Participants must be at least 18 years old to participate in wellness/medical aesthetic services.
All charges to client accounts must be settled prior to booking any future appointments.
We thank you for your continued business and look forward to seeing you on your next appointment!
We understand that sometimes circumstances out of our control can result in a late arrival to your appointment. As a courtesy to our valued clients, our staff will wait 10 minutes past the appointment time to serve you. All late arrivals must be communicated with Vie Studio.
Should you arrive late for an appointment, we’ll do our best to accommodate you, however this could result in your service being shortened to accommodate our other scheduled clients. Once the 10-minute grace period has passed, clients will be charged a no-show fee.
Late Arrival Policy
All charges to client accounts must be settled prior to booking any future appointments.
We thank you for your continued business and look forward to seeing you on your next appointment!