Class Policies
Respectful Conduct
We foster an inclusive, respectful environment. Vie Studio has a zero-tolerance policy for harassment, verbal or physical abuse of any kind including threats, foul language, disrespectful comments, accusations, degrading messages, or other forms of unacceptable behavior. It is an expectation that all clients act in a mature, appropriate manner while demonstrating respect for staff and practitioners.
Vie Studio reserves the right to cancel prepaid packages, services, appointments, etc. at any time, with or without refund and with or without notice, if clients refuse to abide by this policy.
Age Requirement
Participants must be at least 18 years old to participate in wellness/medical aesthetic services.
What To Wear/New Client Information
- Please arrive 10 minutes before class to get oriented and set up.
- Wear form-fitting clothing that allows for movement and avoids zippers, buttons, and claw clips.
Grip socks are mandatory for reformer classes for safety and hygiene purposes. If socks are forgotten, they are available at the studio for purchase. If grip socks are not presented before class start time and refused to be purchased, Vie Studio has the right to refuse you into the class, and you will be charged a late cancellation fee.
IMPORTANT NOTE FOR NEW CLIENTS:
If you are new to Reformer Pilates and have no prior experience, it is mandatory to attend a minimum of 3 Reformer ESSENTIALS classes before attending other reformer classes or by instructor recommendation. Foundational knowledge and terminology are essential for safe and effective participation.
Late Arrival Policy
We understand that sometimes circumstances are out of our control and can result in a late arrival to your class. As a courtesy to our valued clients, we offer a 5-minute grace period for late arrivals. The class will begin on time and open for entry for 5 additional minutes. After 5 minutes past class start time, entry will not be permitted. Clients arriving late will be marked as a no-show. This is for safety and liability, as participation in the warm-up is essential.
No-Show Policy
No-shows to a scheduled class will result in:
a) the forfeiture of one (1) class credit for clients using class packs
or
b) the fee paid for a drop-in rate if on a monthly membership.
Waitlist Policy
If you join a waitlist, you may be promoted into class up to 2 hours before the scheduled class start time. You will be notified by email and/or text. You will be prompted to accept the class. If the class is scheduled within 3 hours of receiving the acceptance notification and it is not accepted within 1 hour, the class will be offered to another client.
- If you can no longer attend, remove yourself from the waitlist.
- If promoted into class, you accept, and you don’t attend, standard no-show fees apply.
- If you remain on the waitlist and are not promoted, the session will return to your package.
- It is the client’s responsibility to manage their schedule and waitlist updates.
Cancellation Policy
If you are unable to attend your scheduled class, you must cancel within 12 hours to avoid fees and allow others to join.
Fees:
Late Cancellations (within 12 hours): $20
No-Shows (failure to cancel): $30
This cancellation policy applies to illness and all other unforeseen circumstances.
Respectful Conduct
We foster an inclusive, respectful environment. Vie Studio has a zero-tolerance policy for harassment, verbal or physical abuse of any kind including threats, foul language, disrespectful comments, accusations, degrading messages, or other forms of unacceptable behavior. It is an expectation that all clients act in a mature, appropriate manner while demonstrating respect for staff and practitioners.
Vie Studio reserves the right to cancel prepaid classes, packages, services, appointments, etc. at any time, with or without refund and with or without notice, if clients refuse to abide by this policy.
Personal Belongings
Vie Studio is not responsible for any lost, stolen, or damaged items. You will be provided with cubbies to store belongings, but any belongings that are brought into the studio are brought at your own risk. Clients are encouraged to leave valuables at home.
Age Requirement
Participants must be at least 16 years old to attend classes. Minors must have parental consent and will require a guardian approval to participate.
Refund Policy
Vie Studio has a no refund policy on class packages, introductory packages, memberships, late cancellation fees, and no-show fees.
Class packages, including introductory packages, are non-extendable. The expiration date is strictly enforced. It is the client’s responsibility to schedule and complete classes before the package expires.
All charges to client accounts must be settled prior to booking any future appointments.
We thank you for your continued business and look forward to seeing you on your next appointment!
What To Wear/New Client Information
- Please arrive 10 minutes before class to get oriented and set up.
- Wear form-fitting clothing that allows for movement and avoids zippers, buttons, and claw clips.
Grip socks are mandatory for reformer classes for safety and hygiene purposes. If socks are forgotten, they are available at the studio for purchase. If grip socks are not presented before class start time and refused to be purchased, Vie Studio has the right to refuse you into the class, and you will be charged a late cancellation fee.
IMPORTANT NOTE FOR NEW CLIENTS:
If you are new to Reformer Pilates and have no prior experience, it is mandatory to attend a minimum of 3 Reformer ESSENTIALS classes before attending other reformer classes or by instructor recommendation. Foundational knowledge and terminology are essential for safe and effective participation.
What To Wear/New Client Information
- Please arrive 10 minutes before class to get oriented and set up.
- Wear form-fitting clothing that allows for movement and avoids zippers, buttons, and claw clips.
Grip socks are mandatory for reformer classes for safety and hygiene purposes. If socks are forgotten, they are available at the studio for purchase. If grip socks are not presented before class start time and refused to be purchased, Vie Studio has the right to refuse you into the class, and you will be charged a late cancellation fee.
IMPORTANT NOTE FOR NEW CLIENTS:
If you are new to Reformer Pilates and have no prior experience, it is mandatory to attend a minimum of 3 Reformer ESSENTIALS classes before attending other reformer classes or by instructor recommendation. Foundational knowledge and terminology are essential for safe and effective participation.
What To Wear/New Client Information
- Please arrive 10 minutes before class to get oriented and set up.
- Wear form-fitting clothing that allows for movement and avoids zippers, buttons, and claw clips.
Grip socks are mandatory for reformer classes for safety and hygiene purposes. If socks are forgotten, they are available at the studio for purchase. If grip socks are not presented before class start time and refused to be purchased, Vie Studio has the right to refuse you into the class, and you will be charged a late cancellation fee.
IMPORTANT NOTE FOR NEW CLIENTS:
If you are new to Reformer Pilates and have no prior experience, it is mandatory to attend a minimum of 3 Reformer ESSENTIALS classes before attending other reformer classes or by instructor recommendation. Foundational knowledge and terminology are essential for safe and effective participation.
New Client Info/What to wear
Please arrive 10 minutes before class to get oriented and set up.
Wear form-fitting clothing that allows for movement and avoids zippers, buttons, and claw clips.
Grip socks are mandatory for reformer classes for safety and hygiene purposes. If socks are forgotten, they are available at the studio for purchase. If grip socks are not presented before class start time and refused to be purchased, Vie Studio has the right to refuse you into the class, and you will be charged a late cancellation fee.
IMPORTANT NOTE FOR NEW CLIENTS:
If you are new to Reformer Pilates and have no prior experience, it is mandatory to attend a minimum of 3 Reformer ESSENTIALS classes before attending other reformer classes or by instructor recommendation. Foundational knowledge and terminology are essential for safe and effective participation.
Late Arrival Policy
We understand that sometimes circumstances out of our control can result in a late arrival to your appointment. As a courtesy to our valued clients, our staff will wait 10 minutes past the appointment time to serve you. All late arrivals must be communicated with Vie Studio.
Should you arrive late for an appointment, we’ll do our best to accommodate you, however this could result in your service being shortened to accommodate our other scheduled clients. Once the 10-minute grace period has passed, clients will be charged a no-show fee.